Travelsafe

COVID-19 requirements in Queensland

Mask requirements

Customers must wear a mask when travelling on our long-distance services and at these stations. Our onboard team encourages every customer to wear a mask, but we cannot enforce this.  Please be aware fines do apply if you are not wearing a mask when onboard.

Masks are not mandatory on Kuranda Scenic Railway/Gulflander services but encouraged. When visiting our Travel Centres, masks are not mandatory but encouraged.

Latest vaccination update (14 April 2022)

On long-distance services:

  • If you are travelling on our long-distance travel services (Rockhampton and Bundaberg Tilt Trains, Spirit of Queensland, Spirit of the Outback, Inlander and Westlander) you do not need to be vaccinated (or show proof of vaccination) to dine-in and spend time in our shared lounge spaces and cafes.
  • If you have purchased a package through one of Queensland Rail Travel's partners, you should check with that operator for their terms and conditions, as their requirements may differ.

On tourism services (Kuranda Scenic Railway and Gulflander):

  • If you are travelling on our tourism services (Kuranda Scenic Railway and Gulflander) you do not need to be vaccinated (or show proof of vaccination) to enter the station and travel on the train.
  • If you have purchased a package through one of Queensland Rail Travel's partners, you should check with that operator for their terms and conditions, as their requirements may differ.



If you’re feeling unwell please follow Queensland Health advice.

Please wear a face mask while travelling onboard and at our stations

Customer Hygiene packs are available onboard and include a hand sanitiser and a face mask.

Cashless transactions

We are operating with cashless transactions onboard our services and at our Travel Centres and stations.

Queensland Health COVID-19 Latest Information

Here's what we're doing to help you travel safe

Our onboard team on each of our train services is fully vaccinated against COVID-19. This is just one way we are helping to keep you safe.

Supporting Social Distancing

We have signs and floor decals to encourage spacing throughout the station and at check-in and luggage counters to help us maintain social distancing.

Fewer Touch Points and Payments

We are operating with cashless transactions at our Travel Centres, ticket offices and onboard services. We accept credit and debit card payments only. EPTPOS machines are wiped down on a regular basis. 

Due to intermittent connectivity, we are unable to accept tap and pay payments (e.g. Apple Pay) so please have your card ready to swipe or insert to assist easy payment onboard.

Enhanced Cleaning

Higher frequency cleaning of customer luggage trolleys and hard surfaces at all our staffed stations (lifts, benches, handrails, ramps, door handles, tables and chairs).

Increased routine cleaning on all trains and high frequency touch points including; handrails, door handles, buttons and sanitising of surfaces on seats and tray tables, arm rests, window ledges, grab rails, overhead lockers and rack touch points.

Weekly disinfectant fogging

Each week we undertake end-to-end disinfectant fogging of all train carriages.

Changes to our catering

We continue to operate our usual catering onboard our services. There are perspex barriers in all our food service areas and trolley services.


Cancellation and rebooking fees waived

If you need to cancel or change your booking due to COVID-19 we continue to waive cancellation fees. If you purchased a package through one of our partners, please check with them for their terms and conditions.


Here's what you can do to travel safe

If you are feeling unwell, please follow Queensland Health advice.

Wear a Face Mask

Masks must be worn onboard our long distance services. Our onboard team encourages every customer to wear a mask, but we cannot enforce this. Please be aware fines do apply if you are not wearing a mask when onboard.

Please wait to board

Customers are requested to wait on the platform at their allocated carriage door until advised to board the train to allow additional onboard cleaning between services and seat relets.

Help keep everyone safe

To protect yourself, your family and the community from getting COVID-19:
  • Practice social distancing when possible.
  • Maintain good hand hygiene and wash your hands often with soap and water, use hand sanitiser, sneeze or cough into your arm. Customer hygiene packs are available onboard and include a face mask and hand sanitiser.
  • Masks must be worn onboard our long distance services and at these stations. When visiting our Travel Centres, masks are not mandatory but encouraged.


Social distancing

Practice social distancing and stay 1.5 metres away from other people when possible.